Introduction
This Privacy Policy describes how Neeraj, Mohit, Hemraj, and Deepak, collectively referred to as “Royal Screens, we, our, us,” collect, use, share, protect, or otherwise process your information/personal data through our website https://royalscreens.com (hereinafter referred to as the “Platform”).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information we may collect includes, but is not limited to:
- Personal data/information provided to us during sign-up, registration, or use of the Platform such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.
- Sensitive personal data with your consent, such as bank account details, credit or debit card information, or biometric data (e.g., facial features or physiological information for specific features available on the Platform).
We may also track your behavior, preferences, and other information you provide on our Platform, which is analyzed on an aggregated basis.
We collect your transactional information on the Platform and associated third-party business partner platforms. When third-party partners collect your personal data directly, their privacy policies will govern the process.
If you receive a call or email claiming to be from Royal Screens, requesting sensitive information like debit/credit card PINs or passwords, do not disclose such information. Report any suspicious activity to the appropriate law enforcement agency.
Usage
We use personal data to:
- Provide the services you request.
- Assist partners in handling orders and payments.
- Resolve disputes and troubleshoot problems.
- Inform you about offers, products, and services.
- Detect and prevent fraud and other criminal activity.
- Enforce our terms and conditions and conduct market research.
Your access to some services may be restricted if you choose not to provide certain personal data.
Sharing
We may share your personal data with:
- Internal entities: Affiliates and group companies for marketing and service delivery purposes.
- Third-party service providers: Such as logistics partners, payment processors, and others required to facilitate transactions and services.
- Law enforcement and regulatory agencies: If required by law or for the protection of rights, property, or safety.
Security Precautions
We adopt reasonable security practices to protect your data from unauthorized access, disclosure, or misuse. However, transmission of information over the internet is not completely secure, and inherent risks remain.
Users are responsible for maintaining the confidentiality of their account credentials.
Data Deletion and Retention
You can delete your account via your profile settings on the Platform or by contacting us. However, if there are pending grievances or transactions, deletion may be delayed.
We retain data for as long as necessary for the purpose it was collected or as required by law. Anonymized data may be retained for analytical purposes.
Your Rights
You can access, rectify, or update your personal data through the Platform’s functionalities.
Consent
By using the Platform, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.
If you provide personal data of others, you represent that you have their consent for such disclosure. You may withdraw your consent by contacting the Grievance Officer at the details provided below. However, withdrawal may restrict or deny the provision of certain services.
Grievance Officer and Contact Information
For any queries or concerns, please contact:
Grievance Officer
Royal Screens
Address: 3/8, 3rd Floor, DB Gupta Road, Pahar Ganj, Main Road, Delhi – 110055
Phone: +91 9220562272
Landline: 1149071718